These Terms of Service ("Terms") govern your use of IVOAI's EU Shield services, including EU compliance assessment, GDPR mapping, NIS2 readiness, DORA analysis, and AI Act compliance. IVOAI EU Shield is provided by IVOAI Technologies Pty Ltd (ACN 699 170 682, ABN pending), a company incorporated in South Australia, Australia.
By creating an account or using our services, you agree to these Terms. If you do not agree, please do not use our services.
1. Service description
IVOAI provides AI-powered EU compliance services for Australian businesses operating in or targeting the European Union, including:
- EU Shield Assessment — AI-assisted assessment of your GDPR, NIS2, DORA, and AI Act obligations
- Compliance Mapping — identification of gaps, risks, and recommended actions tailored to your business
- Managed Compliance — ongoing monitoring, updates, and expert support as EU regulations evolve
- Regulatory Intelligence — plain-English guidance on EU digital compliance requirements
2. Eligibility
To use IVOAI EU Shield services, you must:
- Be at least 18 years of age
- Provide a valid email address
- Provide accurate and complete information during registration
- Have the legal authority to agree to these Terms on behalf of your organisation (where applicable)
3. Account responsibilities
- You are responsible for keeping your login credentials secure and confidential
- You must not share your account access with others
- You must notify us immediately if you suspect unauthorised access to your account
- You are responsible for all activity that occurs under your account
- You are responsible for ensuring the accuracy of information you provide for compliance assessments
4. Subscription terms
4.1 Billing
- Subscriptions are billed monthly in advance in Australian dollars (AUD)
- Payment is processed securely via Stripe
- Subscriptions automatically renew each billing cycle unless cancelled
4.2 Price changes
We will provide at least 30 days' written notice before any changes to subscription pricing. You may cancel your subscription before the new pricing takes effect without penalty.
4.3 Cooling-off period
New subscribers receive a 14-day cooling-off period from the date of first subscription payment. During this period, you may cancel for a full refund. Contact us at hello@ivoai.com.au to request a refund.
5. Acceptable use
You agree not to use our services for any unlawful or prohibited purpose, including:
- Misrepresenting your organisation's compliance status to regulators or third parties
- Using assessment outputs to deceive clients, partners, or authorities
- Reverse engineering or extracting our compliance methodology or AI systems
- Any activity that violates applicable Australian or EU law
6. Intellectual property
- IVOAI owns the platform, compliance methodology, AI systems, and all related intellectual property
- You own your data — all information you provide, assessment results, and compliance documents remain your property
- We do not claim any ownership of your organisational data or compliance outputs
- You grant us a limited licence to process your data solely for the purpose of delivering our services
7. Limitation of liability
To the maximum extent permitted by law:
- IVOAI's total liability for any claims arising from or related to our services is capped at 12 months of your subscription fees paid at the time the claim arises
- We are not liable for indirect, incidental or consequential damages, including loss of data, revenue, or business opportunities
- We are not liable for regulatory fines, penalties, or enforcement actions — our services provide guidance but do not guarantee regulatory compliance
- We are not liable for issues caused by third-party services, regulatory changes, or factors outside our control
Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010) that cannot be excluded by agreement.
For EU consumers: mandatory consumer protections under applicable EU member state law also apply and are not excluded by these Terms.
8. Service availability
We aim for 99.5% uptime for our managed services, excluding planned maintenance. We will provide reasonable notice of planned maintenance windows. Service credits may be available for extended outages — contact us for details.
9. Termination
9.1 By you
You may cancel your subscription at any time by emailing hello@ivoai.com.au. Cancellation takes effect at the end of your current billing period.
9.2 By IVOAI
We may suspend or terminate your account if:
- You breach these Terms
- Your payment fails and is not resolved within a reasonable timeframe
- We are required to do so by law
For breaches, we will provide a 14-day cure period with written notice before termination, except in cases of serious or illegal conduct.
9.3 After termination
Upon termination, your data is retained for 90 days to allow retrieval, after which it is securely deleted in accordance with our Privacy Policy and applicable GDPR data retention obligations.
10. Dispute resolution
If a dispute arises between you and IVOAI:
- Contact us first at hello@ivoai.com.au — we'll work to resolve it directly
- If we can't resolve it within 30 days, either party may refer the matter to mediation through the Resolution Institute (Australia)
- If mediation does not resolve the dispute, either party may pursue legal remedies in the applicable jurisdiction
EU consumers retain the right to use EU alternative dispute resolution mechanisms and to bring claims before the courts of their country of residence.
11. Governing law
These Terms are governed by the laws of South Australia, Australia and the Commonwealth of Australia. Both parties submit to the non-exclusive jurisdiction of the courts of South Australia.
For EU consumers: mandatory consumer protections under your local EU member state law also apply. Nothing in these Terms limits your rights as an EU consumer under applicable EU consumer protection legislation, including but not limited to the EU Consumer Rights Directive (2011/83/EU) and applicable national implementing legislation.
12. Privacy & GDPR
Your privacy matters to us. Our collection and use of personal information is governed by our Privacy Policy.
Where you are based in the European Union or European Economic Area, or where you provide us with personal data of EU/EEA residents, we process that data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. As a data controller, we implement appropriate technical and organisational measures to protect personal data. You have rights under GDPR including the right to access, rectify, erase, restrict processing, and data portability. Contact hello@ivoai.com.au to exercise your rights.
13. Amendments
We may amend these Terms from time to time. We will provide at least 30 days' written notice of material changes via email. Continued use of our services after the notice period constitutes acceptance of the updated Terms.
14. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
15. Entire agreement
These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and IVOAI regarding the use of our EU Shield services.
16. Contact us
For questions about these Terms:
- Email: hello@ivoai.com.au
- Entity: IVOAI Technologies Pty Ltd, ACN 699 170 682, Adelaide, South Australia, Australia